- All non-warranty returns must be completed within 30 days of purchase and product must be returned in unused condition, in original packaging and be accompanied with a return authorization number.
- To request a return authorization form number, email firstname.lastname@example.org. Include the item(s) you are returning and the order number found on your packing slip or confirmation email.
- When shipping the product back, please include the return authorization number on the outside of the box as well as a copy of the RA form in the box.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
- Refunds will take approximately 2-3 weeks. Shipping charges are not refundable. We do not accept COD deliveries.
- Your card will be credited after the product has been received and qualified against the return policy.
- If you are looking for another size, color or style, please place another order on olukai.ca for your replacement item.
- If you have any questions, call us toll free 8am – 5pm PST at (866) 467-9694