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Returns

DOMESTIC

    1. All non-warranty returns must be completed within 30 days of purchase and product must be returned in unused condition, in original packaging and be accompanied with a return authorization number.
    2. To request a return authorization form number, email info@olukai.com. Include the item(s) you are returning and the order number found on your packing slip or confirmation email.
    3. When shipping the product back, please include the return authorization number on the outside of the box as well as a copy of the RA form in the box.
    4. We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
    5. Refunds will take approximately 2-3 weeks. Shipping charges are not refundable. We do not accept COD deliveries.
    6. Your card will be credited after the product has been received and qualified against the return policy.
    7. If you are looking for another size, color or style, please place another order on olukai.ca for your replacement item.
    8. If you have any questions, call us toll free 8am – 5pm PST at (866) 467-9694

INTERNATIONAL